We recommend applying a small amount of the product to the skin behind the ear or the inner part of the forearm before using any new product. Wait for a period of time to test if the skin reacts sensitively to the product. Then, depending on individual skin conditions and following the product instructions, incorporate the product into your skincare routine.

Our products are labeled with their expiration date on the packaging. Additionally, a bottle icon on the product label indicates the recommended usage time after opening. For example, '6M' means it is best to use the product within 6 months of opening, and '12M' means within 12 months.

PHA2 Exfoliating Toner and HRP5 Collagen-Firming Toner: Unopened, they can be stored for two years; after opening, please use within one year.

EAA20 Brightening Antioxidant Serum:Unopened, it can be stored for one year; after opening, please use within six months.

Other products:Unopened, they can be stored for two years; after opening, please use within six months.

factiv skincare products should be stored in a cool place, away from direct sunlight.

Feel free to visit any factiv store for a one-on-one consultation with our product consultants. You can also reach out to us via WhatsApp at +852 6191 1514 or engage in a conversation on Instagram @factiv.hk.

Additionally, you can take an online skin test factiv.hk/you here to self-assess your skin and receive personalized recommendations.

All factiv products are manufactured in Hong Kong and Taiwan.

After undergoing laser treatment, the skin is usually more fragile. At this time, skincare should focus on two main aspects: moisturizing and repair, as well as sun protection. The following are factiv products suitable for use after laser treatment, contributing to repair:

• HRP5 Collagen Firming Toner
• HYA3 Hydrating Repair Serum
• SQL100 Lightweight Hydrating Serum
• PAN1 Hydrating Soothing Lotion
• CRM3 Soothing Repair Face Cream
• ECT1 Extreme Repair Factor Sunscreen

Different laser treatments yield different results, and post-treatment skin conditions vary from person to person. Please choose products suitable for your individual skin type and condition. Before use, consult with your treatment specialist.

For functional products such as the PHA2 Exfoliating Toner that promotes keratin renewal, the REL1 Firming and Radiance Serum, and the EAA20 Antioxidant Serum with brightening effects, it is recommended to wait two weeks after laser treatment before incorporating them into your skincare routine.

Absolutely! factiv products are safe for individuals with G6PD deficiency as they do not contain substances that could trigger symptoms. If you have G6PD deficiency, feel free to incorporate Factiv products into your skincare routine.

Before you start, we recommend taking a moment to review the ingredient list of the product. Consulting with an expert or your doctor is also advisable to ensure that the product is the right fit for your specific needs.

You might be aware that individuals with G6PD deficiency often avoid aspirin-like medications, but what about salicylic acid in skincare products? Rest assured, salicylic acid used in skincare, as well as its derivatives like Octyl salicylate or Homomenthyl salicylate (Homosalate) for UVB protection, have not been reported to cause G6PD deficiency issues. However, it's always a good idea to consult with your doctor for personalized advice.

When you're shopping for skincare and cosmetics with G6PD deficiency in mind, keep an eye out for certain ingredients, including menthol products, sunscreen with para-aminobenzoic acid (PABA), Indian Henna, and anything with methyl salicylate, such as medicated oils. This will help ensure a safe and enjoyable skincare experience.

factiv products incorporate Phenoxyethanol as a component of their preservative system, a common ingredient found in numerous personal care items. With Phenoxyethanol constituting only approximately 0.4% of factiv products, it adheres to European regulations stipulating a safe limit of less than 1% for Phenoxyethanol usage. This makes it suitable for a broad spectrum of users.

Nevertheless, recent studies have raised concerns regarding potential effects on infants during pregnancy or breastfeeding. While there is currently insufficient evidence to definitively confirm these concerns, as a precautionary measure, we do not strongly recommend the use of factiv products for pregnant or breastfeeding women.

If you find yourself pregnant or breastfeeding, it may be prudent to explore alternative factiv products, such as SQL100, a 100% pure plant-derived Squalane Lightweight Hydrating Serum.

We anticipate your consideration of factiv products after completing the breastfeeding phase!

The entire range of factiv products is vegetarian-friendly, with the majority being vegan.

However, there are only two products that contain non-vegan ingredients:

• CRM3 Soothing Repair Face Cream: Cholesterol (derived from sheep wool)
• NIA10 Oil-Control Anti-Inflammatory Serum
• N-Acetyl Glucosamine (derived from shells)

We recommend conducting a patch test on a small area of skin on the earlobe or inner forearm before using any new product.

If sensitivity occurs, please discontinue use immediately, cleanse the affected area with water, and contact us for further details. If necessary, consult a doctor for professional advice.

Absolutely! Feel free to refer to the factiv Recycling Guide. Simply dismantle and clean the used factiv bottles, then bring them to any factiv store for recycling.

The recycled old bottles will be transformed into eco-friendly building materials. Thanks to everyone's collective efforts, our current volume of recycled bottles has exceeded one ton! Your contribution is greatly appreciated

Absolutely not! Thanks to advancements in technology, achieving 'cruelty-free testing' is now entirely possible. In our dedicated laboratory at the Hong Kong Science Park, we utilize skin cells to simulate human skin reactions to different skincare ingredients. This process eliminates the need for, and importantly avoids harm to animals, allowing us to formulate skincare recipes that are both highly effective and safe.

Additionally, with the maturity of skincare formula technology, we directly engage volunteers from the community to test product effectiveness and gather authentic user feedback. This approach serves as another viable and scientifically representative testing method. Prior to the launch of various skincare development projects, factiv actively recruits users from the community to be the first to experience and assess product effectiveness. Stay tuned for updates and follow us for information on upcoming new formulas and recruitment details in the future!

After order confirmation, you will receive an email with the shipment tracking number at the registered email address. This will enable you to check the logistics status easily.

If you do not receive a confirmation email, please check if the provided email address is correct or if the email might be in your spam folder.

If there are any errors or omissions in the delivery information you provided, please contact us on Instagram or WhatsApp at +852 6191 1514.

Please take a photo and contact us on Instagram or WhatsApp at +852 6191 1514 so that we can assist you.

Please contact us on Instagram or WhatsApp at +852 6191 1514. Unfortunately, once the order has been shipped, we regret that changes or cancellations are not possible.

Hong Kong
Courier: SF Express
Dispatch: 1 to 2 working days after order placement
Delivery: 2 to 4 working days
Free shipping for orders of HKD400 or above
Shipping fee of HKD $35 for orders below HKD400

Macau
Courier: SF Express
Dispatch: 1 to 2 working days after order placement
Delivery: 5 to 7 working days
Free shipping for orders of HKD400 or above
Shipping fee of HKD $35 for orders below HKD400
International

Courier: Hongkong Post
Please contact us via Instagram DM or WhatsApp at +852 6191 1514 for arrangements
Refer to International Shipping Details

All SF self-pickup points, SF Lockers, SF service points, commercial addresses, and residential addresses are eligible.
Please note that no deliveries are made on Saturdays, Sundays, or public holidays.
Delivery times may be affected by holidays (e.g., Christmas, Lunar New Year, and Easter).

Sure! Please browse (International Shipping Details Link)

Please refer to our [Full Return and Exchange Policy]

Within 7 days from the date of purchase, if you discover any damage to the goods and wish to return or exchange them, you can bring the items along with the original receipt to any factiv store to process the return or exchange procedure.

For in-store purchases:

You can bring the items you wish to return or exchange to any factiv store to process the procedure. The refund will be issued using the same payment method you used for the purchase. Please ensure you bring the corresponding credit card/payment card and the original receipt.

For online store purchases:

You can bring the items you wish to return or exchange to any factiv store to process the procedure. The refund will be issued using the same payment method you used for the purchase. Please ensure you bring the corresponding credit card/payment card and present the order confirmation email.

Alternatively, you can contact us first, and send the items you wish to return or exchange to us by mail. We will arrange the refund for you.

For details, please refer to our [Return and Exchange Policy].

If you experience discomfort or sensitivity while using the product within 7 days from the date of purchase, please contact us via Instagram DM or WhatsApp at +852 6191 1514. Inform us of your sensitivity issue, and our customer service representative will provide guidance, arrange for the return of the product for record-keeping, and facilitate the refund process for you.

If a return is made after using a factiv coupon or factiv stamps, the refund amount will be deducted by the coupon or factiv stamps used, and the coupon will not be reissued. The factiv stamps will also be deducted from the account.

If any gifts were provided during the purchase, they must be returned along with the returned items. Otherwise, the value of the gifts will be deducted from the refund.

No.

We can only process returns or exchanges for products purchased directly from factiv stores or the online shop. If you purchased factiv products from other partner merchants or channels, please contact the respective merchant or platform directly.

1. Not related to errors, omissions, or damage to the product, or sensitivity during use.
2. Exceeds 7 days from the date of purchase.
3. The product packaging is damaged or stained.
4. Failure to present the original receipt.
5. Failure to present the credit card used for the purchase.
6. Has enjoyed discounts provided by the mall where the store is located, such as parking discounts, member points, or coupons.
7. Products not purchased through the official factiv website or stores.
8. Overseas orders.

The store accepts cash, Octopus and credit card payments. Credit cards include VISA / MasterCard / UnionPay / Apple Pay / Samsung Pay / Google Pay.

The online store accepts PayPal and credit card payments.

Please contact us on Instagram or WhatsApp +852 6191 1514 to arrange it for you.

Feel free to register as a Factiv member for free at: https://factiv.hk/join/

You can continue shopping as a guest, but becoming a Factiv member brings more benefits. Upon membership registration, you will instantly receive a new member welcome discount code via email. Additionally, ordering with a member account qualifies you for free shipping on orders over a certain amount, and you can also earn Factiv Dollars as cashback with every purchase.

Feel free to register as a Factiv member at https://factiv.hk/account/register.

Please check if you have logged into your member account, as guest checkout does not qualify for free shipping.

If you encounter any difficulties, please contact us on Instagram or WhatsApp at +852 6191 1514

Feel free to contact us on Instagram @factiv.hk! :)