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Terms & conditions

factiv Online Sales Policies

factiv Terms and Conditions

Effective Date: March 22, 2023

Welcome to factiv, a sub-brand of Hands Life Science Limited. These Terms and Conditions outline the terms of your use of our services. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not continue to use our services.

2. Ordering and Payments

2.1 Order Acceptance

When you place an order with us, you are making an offer to purchase our products. We reserve the right to accept or decline your offer.

2.2 Payment

Payment for orders is processed securely through our website. You must provide accurate payment information, and you agree to pay all charges incurred on your account.

3. Shipping and Delivery

3.1 Delivery Time

We will make every effort to ensure prompt delivery of your factiv products. However, we are not responsible for any delays caused by third-party courier services, customs, or unforeseen circumstances.

3.2 Order Discrepancies

If you receive factiv products that are different from your order, please contact us within 7 days of receipt to arrange for returns or exchanges.

4. Returns and Exchanges

4.1 Damaged or Defective Products

If your factiv products arrive damaged or defective, you may return or exchange them within 7 days of receiving them. Products must be unused and in their original condition.

4.2 Refunds

We will process your return or exchange request within a reasonable time. Refunds will be issued for approved returns.

5. Intellectual Property

All content on our factiv website, including text, images, and videos, is protected by copyright and other intellectual property laws. You may not reproduce, copy, or distribute any content without our written consent.

6. Use of factiv Products

6.1 Personal Use

Our factiv products are for personal use only and should not be used for commercial purposes. We do not guarantee suitability for all skin types. Perform a sensitivity test before use, and discontinue use if you experience discomfort.

6.2 Eye Contact

Keep factiv products away from eyes. Rinse thoroughly if they come into contact with eyes.

7. Product Ownership

We retain ownership of factiv products until full payment is received. Ownership transfers to you upon receipt of products.

8. Personal Data

We use your personal data in accordance with our privacy policy, which you can review on our factiv website.

9. Assignment of Rights

You may not assign any rights and obligations in the purchase and sale contract without our consent.

10. Amendments to Terms

We reserve the right to update these factiv terms at any time. Continued use of our services after amendments indicates your acceptance of the revised terms.

11. Independent Relationship

These terms do not establish any agency or partnership between you and factiv.

12. Waiver of Rights

Our failure to enforce any clause of these factiv terms does not waive our right to do so later.

13. Clause Separation

If any clause is unenforceable, it will be modified to reflect the parties' original intention within the scope of the law.

14. Dispute Resolution and Governing Law

These factiv terms are governed by the laws of Hong Kong. Any disputes will be resolved by factiv.

15. Coupons

Coupons are subject to specific terms and conditions and can only be used once per order.

Thank you for choosing factiv, a sub-brand of Hands Life Science Limited. We appreciate your business and hope you enjoy our products!

Last Modified Date: March 22, 2023

factiv store sales policies

factiv In-Store Shopping Terms and Conditions

Effective Date: March 22, 2023

Welcome to factiv, a sub-brand of Hands Life Science Limited. Below are our in-store shopping terms and conditions. Please read them carefully.
1. Acceptance of Terms

By using our website and services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not continue to use our services.
2. Returns and Exchanges
2.1 Return and Exchange Policy

If you discover that your product is damaged or defective within 7 days of the purchase date and wish to return or exchange it, please visit our store with the product and the original receipt for assistance. In-store returns and exchanges apply only to products purchased in-store.
2.2 Returns

The refund amount will be based on the product price on the receipt. If you used a factiv coupon or factiv dollar for the purchase and then decide to return the product, the refund amount will be adjusted to account for the coupon value, and the coupon will not be reissued. factiv dollars will be refunded to your member account.
For transactions made using a credit card (including contactless or mobile payments), please present the original credit card receipt used for the purchase during the refund process. Refunds can only be credited back to the same credit card.
If any complimentary gifts or items were provided during the purchase, they must also be returned during the return process; otherwise, their value will be deducted from the refund.

2.3 Exchanges

You may exchange the same product for another item from our company. However, if the replacement item has a higher price, you will be required to pay the price difference. No refunds will be given if the replacement item is of lower value than the original product.

3. Non-Acceptance of Returns or Exchanges

Returns or exchanges will not be accepted under the following circumstances:

The product has been opened or used.
The product packaging is damaged or stained.
The original receipt is not presented.
The credit card used for the purchase is not presented.
Any discounts or promotions provided by the mall where the store is located, such as parking discounts, member points, or coupons, have been applied.

4. Product Usage Guidelines

Our company does not guarantee that our products are suitable for all skin types. Before using any product, we recommend performing a patch test by applying a small amount behind your ear or on the inner wrist for 48 hours. If there is no irritation or allergic reaction after 48 hours, you may use the product on your face or body.
If you experience any discomfort during use or encounter any of the following conditions, discontinue use immediately. If the discomfort persists, seek medical attention.
Avoid contact with the eyes. If the product accidentally comes into contact with the eyes, rinse thoroughly with water. If discomfort persists, seek medical attention.
Our company shall not be held responsible for any personal injury or loss resulting from your failure to adhere to the above guidelines.

5. Terms Revisions

We reserve the right to update or revise these terms and conditions from time to time without additional notice, and the revised terms will be effective as of the posting date.
6. Last Modified Date

Last modified: October 16, 2021

If you have any questions or concerns, please contact us. Thank you for choosing factiv!

Personal Data Collection Statement

Personal Data Collection Statement

This Personal Data Collection Statement is provided in accordance with the requirements of the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region. Before collecting your personal data on this website, we want you to understand how this website may use the data collected. By providing your personal data to this website, you signify that you have read and understood the terms and conditions of this "Personal Data Collection Statement" and agree that this website may collect and use your data in accordance with the following terms (including but not limited to) for the purpose of providing quality services to you.

The personal data you provide on this website will be used for purposes such as providing products or services, handling inquiries and complaints, and conducting market research for you. It will not be used for direct marketing and will not be disclosed to anyone unrelated to your order. However, your personal data may be transferred or disclosed to the following parties as required:
Our staff for processing orders, providing products or handling inquiry services.
Researchers conducting market research and studies.
factiv's agents, suppliers, partners, and any other goods or service providers, such as courier companies, for relevant purposes.
Any legal requirements binding on us, such as court orders, to disclose your personal data to any Hong Kong government agency.

factiv will retain your data provided to us until it is no longer required for direct or indirect purposes, after which it will be destroyed and deleted.

The provision of your personal data is voluntary. Therefore, you can choose to refuse to provide your data. However, if you choose not to provide your data, your order or service may not be processed.

You have the right to inquire about or modify your personal data with this website. If you have any such requests, you can contact us through the contact information listed on the "Contact Us" page of this website. Upon receiving your inquiry or modification request, we will process it as soon as possible.

Disclaimer

In accordance with the permissible limits mentioned in the Control of Exemption Clauses Ordinance (Cap. 71) of the Hong Kong Special Administrative Region, this website shall not be liable for any loss or compensation arising directly, indirectly, jointly, subsequently, or punitively from the use of this website, including but not limited to.

This website uses Secure Sockets Layer (SSL) technology to encrypt the personal information you provide (including credit card numbers, names, and addresses) when making online payments on this website, preventing the information from being read when transmitted over the internet, thus providing you with secure online electronic commerce transactions. However, due to the nature of the internet, this website cannot provide complete guarantees and statements of data transmission security and confidentiality. If you find that your personal data has been disclosed without authorization through this website, please contact this website immediately.

The online payment system used when you shop on this website may vary depending on the payment method you choose, and some online payment systems may link to third-party websites rather than being conducted on this website. If you need to use an online payment system outside of this website, you should read and understand the various policies and privacy policy terms and other information provided on the online payment system's website, as this website's privacy policy terms do not apply to all online payment system websites. If you incur any loss due to using an online payment system's website, you should contact the employees of that online payment system, and this website will not be liable.

The terms listed on this website may be added, deleted, or modified from time to time without notice. However, each time terms are added, deleted, or modified, the "Last Modified Date" listed at the bottom of all terms will be updated to reflect the addition, deletion, or modification of those terms. You should review the terms regarding the addition, deletion, or modification yourself. This website shall not be liable for any loss or damage incurred due to the modification, deletion, or addition of terms.

If you browse third-party websites through hyperlinks on this website, the terms listed on this website, including online shopping terms and conditions, privacy policy terms, personal data collection statements, and disclaimers, do not apply to those third-party websites. You are responsible for any related risks, and this website shall not be liable for any information on third-party websites. When shopping on this website, you should pay attention to the information listed on the product packaging, such as usage and precautions, and use the product according to its instructions. If you suffer any damage due to improper use of the product, this website shall not be liable.

In case of any dispute, factiv reserves the right to make the final decision.

Last Modified Date: June 1, 2021

Privacy Policy Terms

Privacy Policy Terms

This privacy policy is designed to explain how factiv handles and protects various personal data collected, retained, and stored. factiv is committed to safeguarding your privacy and ensuring the protection of your personal data. When you provide your personal data to factiv, it will be treated as confidential, and policies and procedures related to the collection, use, retention, disclosure, transfer, confidentiality, and access to personal data will comply with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.

When you visit this website, some of your personal data may be collected through "Cookies" or similar technologies. Cookies are data stored automatically by an internet browser on a computer for a specific website, allowing the website to recognize your previous visits. However, as Cookies collect anonymous aggregate statistics, they do not include your name, address, phone number, or email address, among other personal contact details.

This website may use Cookies to evaluate your usage, browsing, and shopping habits on these websites to personalize your website experience and assess your activities on these websites for the purpose of improving this website. Most internet browsers automatically use Cookies, but if you do not want this website to obtain your data through Cookies, you can edit your browser options to refuse Cookies. However, this action may prevent access to certain web pages or functions on this website.

The personal data you provide on this website will be used for purposes such as providing products or services to you, handling inquiries and complaints, and conducting market research. It will not be used for direct marketing and will not be disclosed to anyone unrelated to your order. However, your personal data may be disclosed to the following parties as needed, including but not limited to:
Our staff for processing orders, providing products, or handling inquiry services.
Researchers conducting market research and studies.
factiv's agents, suppliers, partners, and any other goods or service providers, such as courier companies, for relevant purposes.
Any legal requirements binding on us, such as court orders, to disclose personal data to any Hong Kong government agency.

The employee code of conduct includes confidentiality clauses to ensure that your personal data is only accessible to authorized personnel and is used only for the purposes specified in the above terms and in accordance with the provisions of the Personal Data Collection Statement on this website.

In any necessary circumstances, such as recovering any outstanding debts, this website may need to take legal action against you, and you accept and agree that your personal data will be used as a basis for identifying you and for use in legal proceedings.

The data you provide will be retained by this website for purposes as described in section (IV) of this website's Privacy Policy Terms until your data is no longer needed for direct or indirect purposes, after which your data will be destroyed or deleted.

You have the right to request access to and correction of personal data held by factiv about you. If you have any such requests, you can email care@factiv.hk or call (852) 3188 3132 to contact this website's staff, and this website will process your request as soon as possible.

This website contains hyperlinks to other websites provided by third parties, and this website cannot control these third-party websites or any content on these websites. Therefore, if you leave this website via hyperlinks on this website, this website will not be responsible for protecting your information and privacy.

These terms do not limit the rights you enjoy under the Privacy Ordinance and are governed by the laws of the Hong Kong Special Administrative Region and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Last Modified Date: June 1, 2021